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webhaus
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NT Support FAQ
Q: My PcAnywhere
isn't letting me into my server.
A: If a
connection with PcAnywhere is
lost without the proper
disconnection, the program still
assumes that the user is still
in. To remedy this:
- telnet to the machine
(telnet
web???.webhaus.net)
- There is a command that
the customer can run to
restart the service.
( net stop "pcanywhere
host service" ) The
service should stop.
- Then type ( net start
"pcanywhere host
service" ) And the
service should restart.
Q: I have my Web site
set up in IIS but, I still can't
pull it up via the domain name
in my Internet browser.
A: Once the
site is setup in IIS, and the
domain name is registered with a
registration service (such as
Network Solutions), the customer
will need to email support@webhaus.com.
They will need to request a name
service for the domain name and
the IP address that they have
associated with it in IIS. The
process should take 24+ hours to
propagate through the routers.
Q: Why is my server
running so slow? All the sites
are up but they are processing
at a snail's pace!
A: NT has a
quirk that it likes to be
rebooted at least once a week.
If it runs uninterrupted for too
long of a time, the virtual
memory starts to act up. Once
this occurs, the system
processes and memory usage
skyrockets. Thus, making the
server run slower and slower. So
be kind to your server and
reboot at least once a week.
Q: I tried to
change the video settings on my
server and now nothing works!!!
A: Do not
try to change the video settings
on your server! Contact
WebHaus tech support, support@webhaus.com,
who can make arrangements to
have it reset. The PcAnywhere
service relies heavily on the
video settings and if it's not
done properly, (removing
PcAnywhere, changing the
settings and then reinstalling
PcAnywhere) you may not be able
to access your machine. The
WebHaus Tech staff can install a
generic video driver that works
on all of our machines. This is
done for ease of use. It cuts
down possible repair time,
instead of having to reload all
of the possible different
drivers for each server. So once
again, please do not try to
change the video settings.
Q: I'd like to have
you WebHaus look at my problem and
fix it but, you say that I don't
have admin time. What's that?
A: The WebHaus Tech staff must account for all
work done and the payment for
services provided. Admin time is
a pre-paid block of time that
will allow WebHaus to resolve the
problems on your server. We
suggest buying blocks of admin
time when the server is first
put online. If you do
not have a System Administration
contract, time can be wasted
when WebHaus has to fax a work
order to you, wait for the form
to be filled out and faxed back
to the WebHaus tech staff
assisting you. Contact Support
Services. Without a System
Administration contract, it's
difficult to immediately address
a problem unless it's a hardware
failure covered by WebHaus.
Q: I want to have
SQL on my server, can you
install that for me?
A: Yes, using
WebHaus System Admin time, and the
software, we can do it. We will
need the customer to purchase
the software and send us the CD
and the license key. After we
receive both, we can install it
and mail back the software and
license key to the address
provided. We do not have the
software and/or a mass user
license key here.
Q: I've made some
changes to my server, or, my
server just needs to be
rebooted. Can you guys do that
for me?
A: A quick and
cost effective solution is to
utilize the restart button in
PcAnywhere. At the top of the
program, the next button to the
right from the Ctrl+Alt+Del
button, is the server restart.
This will shut your machine down
and restart it. A normal NT
server takes approximately 2-4
minutes to restart.
Q: I am running SQL
Server, do I have to do anything
special to back up those files?
A: Due to the
nature of database files, they
need to be backed up in a
specific manner for them to be
able to be recovered. Since
database files are handled
directly by the SQL server they
are always in use and are not
able to be backed up using
normal methods. There are 2
basic ways to accomplish this
and can be used in conjunction
to give you a more redundant
backup solution.
- You can install a backup
agent that will enable
you to backup a live
database to tape. This
will allow the backup
program to interface
with the database and
create a viable backup
while the database is
running.
- You can set up SQL
Server to dump the
database to a plain text
file on a regular basis.
If you have not already
done so, we suggest that
you configure your SQL
Server to perform
periodic database
- Before beginning please
verify that the SQL
Server Agent has been
started
- From within the
SQL Server
Enterprise
Manager select
the server that
the database is
installed on
- You will need to
expand the
Management
folder and Right
mouse click
Backup and
choose "New
Backup
device"
- Choose a unique
name to use for
the new backup
device.
- You will need to
expand the
database folder
and choose the
database you
would like to
back up
- Once the
database is
selected, click
the right mouse
button. You
should then
select "All
Tasks" and
then
"Backup
Database"
- Under
"Destination",
click on the Add
button and
choose the new
backup device
you just
created.
- You can then use
the Schedule
Option at the
bottom of the
general tab to
choose the
frequency of
which the
database is
dumped to disk.
- You will then
want to select
the options tab
and select
Verify backup
upon completion
to ensure an
accurate backup.
That file can now be backed up
or moved to another location as
if it were nothing more than
just a simple text file. If you
would like to purchase one of
our Managed Services Packages
please contact your sales rep
for more information and
pricing. Please keep in mind
that only the backup process is
covered by your Managed Services
agreement, data restoration is
subject to consulting time.
Windows 2000 FAQ:
Windows
2000 Support Documentation
1. Q: I just received my
server release, how do I
administrate my new server?
A: Your server is
reachable via Telnet, FTP and
Terminal services. The password
included in your server release
will give you access to your
server via these means. If for
some reason your password does
not work, please email support@webhaus.com
for assistance.
2. Q: I am new to Windows
2000 and do not have the Windows
Terminal Services Client, where
can I get it?
A: If you do not
already have the Terminal
Services client and are running
Windows 2000 or Windows NT, it
can be downloaded from http://www.microsoft.com/windows2000/downloads/recommended/TSAC/default.asp.
Please choose the client install
that will most fit your needs
and follow the installation
instructions provided by
Microsoft.
3. Q: I have the Windows
Terminal Services Client, now
what?
A: Execute the
program. Where it says server,
type in your server id, (IE
WIN00001.dn.net) At that point
just enter in your username and
password on the screen. If
necessary click the options
button and verify that you are
logging into your server and not
the domain.
4. Q: I'd like to have you
look at my problem and fix it
but, you say that I don't have
admin time. What's that?
A: The WebHaus Tech
staff must account for all work
done and the payment for
services provided. Admin time is
a pre-paid block of time that
will allow WebHaus to resolve the
problems on your server. We
suggest buying blocks of admin
time when the server is first
put online. If you do
not have a System Administration
contract, time can be wasted
when WebHaus has to fax a work
order to you, wait for the form
to be filled out and faxed back
to the WebHaus tech staff
assisting you. Contact Support
Services. Without a System
Administration contract, it's
difficult to immediately address
a problem unless it's a hardware
failure covered by WebHaus.
Windows
2000 support information
Microsoft offers a wealth of
FAQ’s, support information and
documentation on Windows 2000
server products.
We are continually adding
questions to our FAQ’s so
check back often
5. Q: I am running SQL
Server, do I have to do anything
special to back up those files?
A: Due to the nature
of database files, they need to
be backed up in a specific
manner for them to be able to be
recovered. Since database files
are handled directly by the SQL
server they are always in use
and are not able to be backed up
using normal methods. There are
2 basic ways to accomplish this
and can be used in conjunction
to give you a more redundant
backup solution.
- You can install a backup
agent that will enable
you to backup a live
database to tape. This
will allow the backup
program to interface
with the database and
create a viable backup
while the database is
running.
- You can set up SQL
Server to dump the
database to a plain text
file on a regular basis.
If you have not already
done so, we suggest that
you configure your SQL
Server to perform
periodic database
- Before beginning please
verify that the SQL
Server Agent has been
started
- From within the
SQL Server
Enterprise
Manager select
the server that
the database is
installed on
- You will need to
expand the
Management
folder and Right
mouse click
Backup and
choose "New
Backup
device"
- Choose a unique
name to use for
the new backup
device.
- You will need to
expand the
database folder
and choose the
database you
would like to
back up
- Once the
database is
selected, click
the right mouse
button. You
should then
select "All
Tasks" and
then
"Backup
Database"
- Under
"Destination",
click on the Add
button and
choose the new
backup device
you just
created.
- You can then use
the Schedule
Option at the
bottom of the
general tab to
choose the
frequency of
which the
database is
dumped to disk.
- You will then
want to select
the options tab
and select
Verify backup
upon completion
to ensure an
accurate backup.
That file can now be backed up
or moved to another location as
if it were nothing more than
just a simple text file. If you
would like to purchase one of
our Managed Services Packages
please contact your sales rep
for more information and
pricing. Please keep in mind
that only the backup process is
covered by your Managed Services
agreement, data restoration is
subject to consulting time.
6. Q: I know that you
provided PCAnywhere with your NT
4 servers and that you now
provide Terminal Server with
your 2000 servers. I just leased
my first 2000 server and would
like PCAnywhere installed on my
server, can you do this for me?
A: Unfortunately no.
According to Symantec,
PCAnywhere will not run on any
server running Terminal
Services. The link to the
information can be found at: http://www.symantec.com.
Installing PCAnywhere will cause
the server to go into an
infinite reboot cycle and if you
do not have a support contract
with us, you will need to
purchase Admin time for our
Engineers to correct this
problem and make your server
bootable again.
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