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General FAQ
FrontPage
FAQ
Your questions and concerns
are very important to us. Each
month this page will be updated
with current FAQ's and helpful
information that you may need to
know when working with your
site. We have found that the
following list represents the
most frequently asked questions:
What is the scope of
Technical Support for HTML?
While we try to be as helpful
as possible, questions relating
to HTML coding are considered
beyond the scope of our
Technical Support Department.
Webmastering is considered to be
the responsibility of the domain
holder, please refer to the
Software Manufactures Support
page for specifics on each
product.
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How long will my usage
statistic files be kept on the
server?
We guarantee that all files
are kept on our servers for 90
days. However, there are some
exceptions that are specific to
each Preferred Stats Program and
are indicated as follows:
Statistics Server v5.0 -
Statistics Server compiles
statistical reports based on
an ongoing file that stores
all data from the beginning
of the initial setup.
For more information please
see our support documentation on
Usage
Statistics.
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May I use my own scripts
and what is the scope of
technical support?
The ability to run custom scripts on your
account allows you to add customized
functionality to your web site. All of our
hosting plans have the ability to run Active
Server Pages (ASP) scripts. These scripts
must be written in certain scripting
languages and be stored anywhere within your
website. Our support covers the
functionality of the software required to
run the scripts but does not cover any
design or programming issues.
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What is the scope of
technical support for FrontPage?
- We will configure your
site for FrontPage by
installing and
maintaining server
extensions.
- We will provide support
related to the functionality
of the extensions.
- We will point FrontPage
users to resources that
will help you solve
problems, publish your
FrontPage webs and learn
techniques for getting
the most from your
FrontPage software.
Technical Support will not
provide support related to the
use of your FrontPage software.
For more FAQ's and support
please go to Microsoft's
Product Support Services site
at http://support.microsoft.com/support/frontpage/faq/default.asp.
For Microsoft's Personal
Online Support Services for
all Microsoft's products
including FrontPage please go to
http://support.microsoft.com/support.
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How do I set up an email
account to forward to another
account?
Email forwarding allows you
to configure any particular
email address at yourdomain.com
to automatically forward to
another valid Internet address.
For example, you might want all
email sent to president@yourdomain.com
to forward to the email
address of your company
president.
To configure Email Forwarding
for an address at yourdomain.com
please see our support
documentation on Email
Administration.
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How do I change the plan
that I am currently on and is
there a fee?
To upgrade to a plan with
more features please send an
email to sales@webhaus.com.
To downgrade to a plan with less
features please send an email to
sales@webhaus.com.
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What should I do if I lose
my password?
If you lost your password,
please write to support@webhaus.com
Remember that this email must
come from the email address that
you have on file with us, and
please insert your domain name
in the subject field of the
email.
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How do I publish my site
with FTP?
Once you have created your
site you will need a program to
upload the files and pictures.
Please read Uploading
Files with FTP. On the FTP
page, you will be able to
download WS_FTP (PC users) or
Fetch (Macintosh users). You
will also find detailed
instructions on uploading your
pages.
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How do I publish my site
with FrontPage?
To publish your site using
FrontPage follow these steps:
- Get online with your
Internet Service
Provider (ISP).
- Open Microsoft
FrontPage.
- Open the web that you
wish to publish.
- Click on Files
then Publish Web.
- A Publish Web dialogue
box will appear. Enter
in the domain name of
the site in which you
want to publish the
pages to (using http://yourdomain.com
format).
- If you have an existing
page and are updating it
you have the option of
only publishing changed
pages or re-publishing
the entire site.
- Click on OK when you are
finished with your
selection.
- You will be prompted for
your userid and password
if you have never
connected to the server
during your session.
Enter this information
in the spaces provided
and proceed.
- During the publishing
process you will see the
pages listing, copying
and updating the server.
- You can check the
changes by going to your
site in an open browser.
Please read the FrontPage
FAQ for more information
about this product and the scope
of what our support entails.
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How do I determine that
FrontPage is installed?
In order to determine whether
or not your site is FrontPage
ready, please enter the
following URL into the address
bar of your web browser:
http://yourdomain.com/_vti_inf.html
Remember to replace "yourdomain.com"
with your actual domain name. If
you see a FrontPage
configuration file, FrontPage
has been installed. If you see
this file but still cannot
connect to the site with
FrontPage, please email Technical
Support.
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How do I get FrontPage
extensions installed on my
website?
New Accounts
On the order form you will
see a check box asking if you
would like FrontPage extensions
installed on your account. If
you do then check the box and
your FrontPage extensions will
be installed during the
activation of your account.
Existing Accounts
To have the FrontPage server
extensions installed on your
existing site, please send an
email request to our customer
care department with the
following information:
Your
domain name
Your User ID
Confirm that you have back-up files of all web pages on the site
at that time. In most cases you will not need to delete files that are
currently on your site to install FP extensions. However, if there are
directories or files with special permissions, these will have to
be removed. You can then re-establish permissions and password
protection by using FrontPage Explorer.
Installation will be complete
within 24 hours.
Upgrade Information
All FrontPage extensions are
running on FrontPage version
4.0.2.2717 or FrontPage 2000.
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How do I set up POP and
Email clients?
POP accounts are mailboxes
that are set up in the control
panel of your email account.
This process is described in
detail in the POP
account FAQ. Email clients
are programs that run on your
local computer and are
configured to retrieve email
from the POP accounts you set up
on the control panel.
Configuring email clients is
described in the email
client FAQ.
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How do I create or
customize a mail form?
Mail forms are web pages that
accept information from visitors
and submit the information to
the site owner via email. You
can modify
or build forms to work with
ASPMail program.
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Microsoft FrontPage
- Why
do I have to have
FrontPage extensions
installed?
- What
is the scope of
technical support for
FrontPage?
- What
are FrontPage server
extensions?
- How
do I get FrontPage
extensions installed on
my website?
- Is
there a charge for the
server extensions?
- Are
there any limitations if
I choose to publish my
site with FrontPage?
- Are
there any precautions
that I need to be aware
before I begin using
FrontPage to publish my
site?
- How
do I publish my site
using FrontPage?
- What
is a WebBot?
- Are
all the features
available in FrontPage
supported on my site?
- How
do I use SSL (Secure
Socket Layer) with
FrontPage?
- Where
can I find additional
FrontPage support?
Why do
I have to have FrontPage
extensions installed?
Installing
FrontPage server extensions
gives you full support of all
the features of FrontPage.
Features include remote
authoring, threaded discussion
groups, full text search and
surveys.
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What is
the scope of technical support
for FrontPage?
- We
will configure your site
for FrontPage by
installing and
maintaining server
extensions.
- We will provide support
related to the functionality
of the extensions.
- We will point FrontPage
users to resources that
will help you solve
problems, publish your
FrontPage webs and learn
techniques for getting
the most from your
FrontPage software.
We will not provide support
related to the use of your
FrontPage software.
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What are FrontPage server
extensions?
FrontPage server extensions
are CGI programs which provide
the server side implementation
of FrontPage. FrontPage
communicates with the extensions
via Hyper Text Transmission
Protocol (HTTP) using a Remote
Procedure Call (RPC).
When the server sees the
"POST" request
addressed to the FrontPage
server extensions it simply
directs the request to the
appropriate CGI program. The
extensions implement authoring
(uploading/downloading
documents, To Do Lists),
administration (setting
end-user, author, and
administrator privileges), and
dynamic content (browse-time
WebBot components).
Without the FrontPage Server
Extensions you will not be able
to take advantage of the WebBots
that are available through
FrontPage. Also, without the
extensions you cannot author and
administer your web using the
tools provided as part of the
FrontPage Editor/Explorer
package.
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How do I get FrontPage
extensions installed on my
website?
New Accounts
On the order form you will
see a check box asking if you
would like FrontPage extensions
installed on your account If you
do then check the box and your
FrontPage extensions will be
installed during the activation
of your account.
Existing Accounts
To have the FrontPage server
extensions installed on your
existing site, please send an
email request to our customer
care department with the
following information:
- Your domain name
- Your User ID
Confirm that you
have back-up files of all
web pages on the site at
that time. In most cases you will
not need to delete files
that are currently on your
site to install FP
extensions. However, if
there are directories or
files with special
permissions, these will
have to be removed. You
can then re-establish
permissions and password
protection by using
FrontPage Explorer.
Installation will be
complete within 24
hours.
Upgrade Information
All FrontPage extensions are
running on FrontPage version
4.0.2.2717 or FrontPage 2000.
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Is there a charge to
install FrontPage extensions?
There is no charge for
installing the server
extensions. In addition to
installing server extensions we
will also reinstall corrupted
extensions free of charge.
NOTE:
There are limitations
and precautions
that should be considered before
publishing and maintaining your
site with FrontPage.
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Are there any limitations
if I choose to publish my site
with FrontPage?
- Web size : This
seems to be most
critical when a
"searchable
event" is present
in the web (Search,
Discussion Forum and
Table of Contents). The
lengthy process of
updating the indices for
these functions can lead
to the connection
timing-out (HTTP 500
Error or 'Server' has
timed-out).
- Disk Usage: You
may create and publish
as many child webs as
your disk storage space
allows (NT accounts are
limited to 5 childwebs).
However, for each child
web you publish,
FrontPage duplicates
certain information into
indices and hidden
files. This adds
"overhead",
increasing the storage
space required for your
files.
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Are there any precautions
that I need to be aware before I
begin using FrontPage to publish
my site?
In order to protect the
FrontPage extensions on your
account, please take into
consideration the following
precautions:
- Permissions should only
be done through the
options in FrontPage
Explorer.
- Do NOT use regular FTP
(such as WS_FTP) to
upload files to the
server when FrontPage
extensions are
installed. This may
corrupt the extensions,
disabling the
interactive features
available with
FrontPage.
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How do I publish my site
using FrontPage?
To publish your site using
FrontPage follow these steps:
- Get online with your
Internet Service
Provider (ISP).
- Open Microsoft
FrontPage.
- Open the web that you
wish to publish.
- Click on Files then
Publish Web.
- A Publish Web dialogue
box will appear. Enter
in the domain name of
the site in which you
want o publish the pages
to (using http://yourdomain.com
format).
- If you have an existing
page and are updating it
you have the option of
only publishing changed
pages or re-publishing
the entire site.
- Click on OK when you are
finished with your
selection.
- You will be prompted for
your userid and password
if you have never
connected to the server
during your session.
Enter this information
in the spaces provided
and proceed.
- During the publishing
process you will see the
pages listing, copying
and updating the server.
- You can check the
changes by going to your
site in an open browser.
Back to Top
What is a WebBot?
WebBots are the mechanism for
invoking many of the interactive
features built into FrontPage.
These features are added to your
web through the FrontPage Editor
| Insert FrontPage Component.
Some, such as Include
and Substitution allow
elements of the web to be
entered once and included in any
or all of the pages by inserting
the Bot component referencing
that element for example a logo
or a navigation bar. Changes
made to the "master"
element are made automatically
to any page containing the
referencing WebBot.
Other WebBots, such as Search,
Table of Contents and Timestamp,
control dynamic browse-time
features. These WebBots work
"behind the scene" to
keep your site up-to-date for
visitors.
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Are all of the features
available in FrontPage supported
on my site?
FrontPage was created for
developing websites in the
Windows environment and the following features are
available:
- Active Server Pages
- ODBC and MS SQL Database
connections (Access,
FoxPro)
- ActiveX
- VBScript
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How do I use SSL (Secure
Socket Layer) with FrontPage?
SSL
(Secure Socket Layer) can be
used with FrontPage if the
following criteria is met:
- You must have a Plan 2
or higher account with
FrontPage extensions
installed.
- You must have your own
SSL certificate/Digital
ID.
- Only scripts in cgi-local
will be recognized by
SSL. (_vti_bin/shtml.exe
which FrontPage
configures will not work
securely)
NOTE:
The WebBot Save
Results component
configuration in the FrontPage Form
Handler Properties cannot
be used in conjunction with SSL.
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Where can I find
additional FrontPage support?
For more FAQ's and support
please go to Microsoft's
Product Support Services
site at
http://support.microsoft.com/support/frontpage/faq/default.asp.
For Microsoft's Personal
Online Support Services for
all Microsoft's products
including FrontPage please go to
http://support.microsoft.com/support.
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Using Statistics Server
5.0
- Why
should I use a statistic
program?
- What
type of data can I capture
by using a statistical
report program?
- How
do I view the statistics
for my website?
- What
do I do if I forgot my
website ID?
- Where
can I get more information
on Statistics Server?
Why should I use a statistic program?
Statistic programs can provide you with valuable information about your web
site. They may also help you determine what type of traffic your site is
receiving and show where you could make improvements to the overall design of
your site.
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What type of data can I capture by using a
statistical report program?
Statistic programs can produce detailed reports containing extensive analysis
concerning your web site and the visitor's that access your site. Some of the
primary features include, but are not limited to, the following categories:
- Visitor Information
- Access Times and Dates
- Individual Page Statistics
- Referred Sites
- Browsers Used
- Errors
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How do I view the statistics for my web site?
To view the statistics for your website, open the following website: http://stats.webhaus.com:8000.
You will then be required to enter your web site ID. If you forget your ID,
please contact support.
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What do I do if I forgot my website ID?
If you forget your ID, please contact
support.
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Where can I get more information of Statistic
Server?
For more information of Live Stats and how to properly interpret the reports,
please refer to the Statistics
Server online documentation.
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